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Safety Agency Scrutinized as Toyota Recall Grows
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The National Highway Traffic Safety Administration failed to take action when asked by drivers to investigate incidents of unintended acceleration. It also failed to take up action with the company's quality staff in Japan- who were in charge of things related to quality- after what appeared to be years of inaction and stalling by Toyota. Where it did investigate, the agency did nothing about the complaints when Toyota failed to provide the necessary information. Internal agency documents show that since 2003 the agency opened inquiries into possible Toyota problems, and six times closed them without action of any sort. With agency managers joining Toyota after their work at the agency, there appears to have been a cozy relationship with Toyota. Add to that the lack of a steady hand at the agency- with about 6 changes in directors since 2005- and the current administrator David Strickland only confirmed in December 2009. Throughout its 6 investigations NHTSA regulators were told they have to talk not with Toyota USA but Toyota people in Japan who made the decisions and had the answers, yet no effort was made to break the logjam and get Toyota Japanese managers to provide answers. At one point State Farm Insurance brought the incidents of accidents and near accidents to the attention of NHTSA, something that happened a decade before this in the Ford Explorer roll over accidents. On both occasions NHTSA was slow to act.
Toyota's concern for slipping Quality as it expands
08/25/2006
Toyota has expanded rapidly with new factories around the world. Now its management is concerned that quality for which Toyota was well known and which was carefully nurtured in Japan may slip at its overseas factories. Part of this may be because it takes time to train new employees in Toyota's manufacturing and quality control and the process may be rushed as Toyota tries to meet new demand.
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Toyota Safety Failures.
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Safety Agency Scrutinized as Toyota Recall Grows
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In Toyota Mess, Lesson for Japan
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Toyota quality is being questioned in 2009.
11/18/2009
A recall for safety and reliability of a critical part- gas pedals that get stuck on floor mats- after initally denying that any problem exists. Four million pedals to be replaced. Its hard to turn off the car with the Toyota style ignition system. The recall affects the Camry, and other models.
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Experts point to throttle not floor mats in Toyota accidents.
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Failure of the N.H.T.S.A. in the Toyota unintended acceleration and braking failure complaints.
02/10/2010
The NHTSA failed to take any action against Toyota when the company stalled for years in providing information from Japan to NHTSA investigators. Safety complaints were left unanswered, and investigations incomplete, and no effort was made to require Toyota to provide answers from Japan where quality matters are centralized. It took Toyota a long time to make the recalls and acknowledge the truth of complaints.
Grouped Articles
Detroit News 03/01/2010
Toyota Nears $1 Billion Deal to End Probe
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Obama Names Fatigue Specialist to Lead Traffic Safety Agency
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Federal Auditor Finds Broad Failures at N.H.T.S.A.
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Safety Agency Scrutinized as Toyota Recall Grows
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Regulators Hired by Toyota Helped Halt Investigations (Update3)
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Stalling and inaction by Toyota during the recall crisis.
02/01/2010
Grouped Articles
Detroit News 03/01/2010
Toyota chief's deep bow of apology awaited - MarketWatch
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Toyota’s Top Executive Under Rising Pressure
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New York Times 02/06/2010
Lawsuit Over a Crash Adds to Toyota’s Difficulties
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Toyota’s Slow Awakening to a Deadly Problem
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The inaction at GM 2009-2013 for the defective ignition switch recall and the inaction at Toyota for unintended acceleration recall
02/10/2010
GM's management lost track of quality issues that were buried at lower levels during the bankruptcy period. Toyota's management in the U.S. referred the NHTSA to quality managers in Japan who did not make the necessary effort to look into and address the problem. This shows that quality is not just a technical issue for the engineers and requires management atention at the highest levels, direct reporting to top managers. It also shows that quality problems never go away, will always be present, no matter how good you think you get. Small mistakes can be very costly as BP, TEPCO in the Fukushima nuclear disaster, Toyota, have shown in the recent past.
Linked Articles
General Motors Misled Grieving Families on a Lethal Flaw
New York Times 03/24/2014
Safety Agency Scrutinized as Toyota Recall Grows
New York Times 02/10/2010
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