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The inaction at GM 2009-2013 for the defective ignition switch recall and the inaction at Toyota for unintended acceleration recall
02/10/2010
GM's management lost track of quality issues that were buried at lower levels during the bankruptcy period. Toyota's management in the U.S. referred the NHTSA to quality managers in Japan who did not make the necessary effort to look into and address the problem. This shows that quality is not just a technical issue for the engineers and requires management atention at the highest levels, direct reporting to top managers. It also shows that quality problems never go away, will always be present, no matter how good you think you get. Small mistakes can be very costly as BP, TEPCO in the Fukushima nuclear disaster, Toyota, have shown in the recent past.
Linked Articles
General Motors Misled Grieving Families on a Lethal Flaw
New York Times 03/24/2014
Safety Agency Scrutinized as Toyota Recall Grows
New York Times 02/10/2010
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