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General Motors Misled Grieving Families on a Lethal Flaw
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At a meeting of GM engineers and Continental- which manufactured the Cobalt's diagnostic modules on May 15, 2009- the faulty ignition switch defect was confirmed by repeated verification of data from many car crashes. No evidence shows this was shared with senior managers. GM filed for bankruptcy in June 2009, two weeks later, and this could be the reason as the situation could be chaotic in managerial ranks. It was tnot until Oct 29, 2013, when GM officials met with the supplier Delphi that the issue comes up again. Records for the meeting showed clearly the defective switches were made at a Delphi plant from 2004 to late 2006. A part change had led to the defective switch. It is the period between 2009 to 2013 that GM has no answer for, as public opinion increasingly looks to GM for answers on why it took so long to make the recall. At Toyota the footdragging in managerial ranks caused the problems for the recall. At GM the problem simply disappeared at the lower levels as the company went through a bankruptcy and emerged from bankruptcy under new management.
NYT account of the accidents and lawsuits related to GM Cobalt's faulty ignition switch and the gap between 2009 and 2013 when nothing happened following the GM bankrupcy
03/24/2014
Grouped Articles
General Motors Misled Grieving Families on a Lethal Flaw
New York Times 03/24/2014
New Details Emerge in GM Cobalt Recall
Wall Street Journal 03/25/2014
GM's Barra Says Failure to Fix Switch 'Very Disturbing'
Wall Street Journal 04/02/2014
G.M. Places 2 Engineers on Leave in Inquiry
New York Times 04/10/2014
13 Deaths, Untold Heartache, From G.M. Defect
New York Times 05/26/2014
U.S. Pressures GM to Disclose More on Recall-Linked 13 Deaths
Wall Street Journal 05/28/2014
GM (General Motors) and the reports on failed airbags 2003-2012
03/13/2014
Vehicle safety issues that were reported for GM cars over the last decade include air bags in addition to the ignition switch recall defects.
Grouped Articles
303 Deaths Seen in G.M. Cars With Failed Air Bags
New York Times 03/13/2014
General Motors Recalls 1.7 Million More Vehicles
Wall Street Journal 03/18/2014
G.M. Chief Steps Up to Handle Safety Questions
New York Times 03/18/2014
Wall Street Journal 03/22/2014
G.M.’s Bankruptcy Drawn Into Defect Inquiry
New York Times 03/21/2014
General Motors Misled Grieving Families on a Lethal Flaw
New York Times 03/24/2014
Actions taken by GM in response to the 2014 recall crisis
03/18/2014
This includes appointment of a vice president for Vehicle Safety who reports directly to CEO Barra. Barra takes personal responsibility for the recall.
Grouped Articles
G.M. Chief Steps Up to Handle Safety Questions
New York Times 03/18/2014
G.M.’s Bankruptcy Drawn Into Defect Inquiry
New York Times 03/21/2014
General Motors Misled Grieving Families on a Lethal Flaw
New York Times 03/24/2014
GM Recalls 971,000 More Vehicles
Wall Street Journal 03/28/2014
GM, Dealers Aim to Blunt Impact of Recall
Wall Street Journal 03/28/2014
G.M. Hires Lawyer Specializing in Disaster Payouts
New York Times 04/01/2014
GM (General Motors) and the ignition switch recall of 2014
03/05/2014
Grouped Articles
U.S. Increases Pressure on GM Over Long Delay in Auto Recall
Wall Street Journal 03/06/2014
A Call for General Motors to Fill Gaps in Safety Inquiry
New York Times 03/05/2014
Congress to Investigate GM Recall
Wall Street Journal 03/11/2014
House to Investigate Slow Response to Fault in G.M. Vehicles
New York Times 03/10/2014
GM Shares Tumble Amid New Investigations
Wall Street Journal 03/12/2014
G.M. Reveals It Was Told of Ignition Defect in ’01
New York Times 03/12/2014
GM's internal invesigation into the ignition switch recall of 2014
03/10/2014
Issues raised by how long it took GM to respond to information about a faulty ignition switch.
Grouped Articles
Congress to Investigate GM Recall
Wall Street Journal 03/11/2014
House to Investigate Slow Response to Fault in G.M. Vehicles
New York Times 03/10/2014
GM Shares Tumble Amid New Investigations
Wall Street Journal 03/12/2014
G.M. Reveals It Was Told of Ignition Defect in ’01
New York Times 03/12/2014
G.M. Chief Steps Up to Handle Safety Questions
New York Times 03/18/2014
Wall Street Journal 03/22/2014
The inaction at GM 2009-2013 for the defective ignition switch recall and the inaction at Toyota for unintended acceleration recall
02/10/2010
GM's management lost track of quality issues that were buried at lower levels during the bankruptcy period. Toyota's management in the U.S. referred the NHTSA to quality managers in Japan who did not make the necessary effort to look into and address the problem. This shows that quality is not just a technical issue for the engineers and requires management atention at the highest levels, direct reporting to top managers. It also shows that quality problems never go away, will always be present, no matter how good you think you get. Small mistakes can be very costly as BP, TEPCO in the Fukushima nuclear disaster, Toyota, have shown in the recent past.
Linked Articles
General Motors Misled Grieving Families on a Lethal Flaw
New York Times 03/24/2014
Safety Agency Scrutinized as Toyota Recall Grows
New York Times 02/10/2010
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