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Toyota: Too Big, Too Fast
Keywords:
Tags: Automobiles, Japan,
Management failure at Toyota in addressing quality and safety issues- the Recall period 2009-2011
01/29/2010
Toyota's own documents reveal that managers touted the $100 million savings in limiting the degree to which Toyota would address the quality and safety issues raised by unintended acceleration and failure in braking. Toyota had hired former National Highway Traffic and Safety officials and was able to limit what it had to do to address the problem. In the end the problems would cost billions of dollars in a massive recall effort and dent its image.
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Toyota Director Aims to Speed Up Decision Making
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