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Its because of high attrition rates as high as 20% that Nayar has adopted this system where managers are expected to respond to employees. It makes sense for HCL India's 5th largest info-tech outsourcing firm to put employees first in India's competitive job market. Nayar himself spends 7 hours a week responding to employees questions and concerns. Under this system employees rate managers including top officers and the CEO and the ratings are posted on the website.

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WSJ's Amol Sharma and Paul Beckett interview Chandrasekharan of Tata Consultancy Services. TCS underwent a reorganization to be customer centric and to listen closely to customers. It sees opportunities in financial services as banks berge, in retail and in pharmaceuticals for knowledge intensive work such as analysis of clincial trial data. His vision is to expand development centers around the world, to meet the global tech needs of customers. He also wants to develop a complete suite of services so it can sell end to end offerings, covering software application outsourcing to infrastructure management to consulting and products. He says he can't serve aBrazilian company or a Chinese sompany from India, there are language, cost and culture issues. TCS plans are to pick a strategic location and then scale it up, with some like Mexico scaling faster than China.

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Why Vietnam is gaining acceptance as a high tech and tech outsourcing hub in Asia after India, China and the Philipines. Wages are lower and Vietnam has a youg labor pool with a focus on math and science in the universities. Intel's decision to build a chip plant in Vietnam and interest from software companies suggests Vietnam will be a site for outsourcing competing with others in Asia. English language skills are a limitation as compared to India and Philipines.

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Vindu Goel of the NYT gives this report on IBM's expansion in India including an interview with Vanitha Narayanan, chairman of IBM India. In 2017 IBM had 130,000 employees in India, at operations in Pune, Calcutta, Chennai and Bangalore and other cities, double that in 2007. The U.S. operations have about 100,000 employees. As IBM's revenues have declined with technology disruptions, it has concentrated on expansion in India with its vast base of knowledge workers and costs of about one half to one fifth of what it would cost in the U.S. IBM has 380,000 employees worldwide, with 26% in the U.S. and 34% in India, and 40% in other countries. Microsoft employs 8000 employees in India and 124,000 total worldwide, Google has 1800 in India and 72,000 worldwide.  IBM removed operations in India in 1978 after a dispute with the Indian government. In 1993 it started operations in India in a joint venture with Tata. By 2004 the operations had expanded and IBM took full control. A $750 million 10 year contract was signed in 2004 with an Indian phone company Bharti Airtel. As Goel points out the shift is happening towards expansion in India with the growing demand from industry and government in India. The Watson venture has expanded in healthcare in India with contracts including one with Maniphal Hospitals. In 2016 this had reached $38 billion in hardware and software, services, to Indian industry and the government agencies. IBM's work is not simply in offsourced work from American companies. High tech and cutting edge research is also taking place and expanding. IBM is now uniquely positioned to get an expanding share of the business as more tech services are provided to the hundreds of millions of people in India who did not have access to tech and tech services before. Research concentrates on doing this at a fraction of the cost and in new ways suited to the local region, so that services can be delivered with a wider reach. This report provides a new perspective on how the next decade could see American companies with a long term focus take advantage of the rapid growth in the fastest growing large economy in the world, with advantages for both the U.S. and India. ...

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About the reorganization of IBM under Sr. Vice President Robert Moffat Jr. that is underway. The idea is to make IBM more efficient by increasing the productivity of its people and reduce costs. There are over 200,000 people in the IBM services business. Operating margins increased by 2.3% to 10.3% with productivity improvements in the 1st quarter of 2006. IBM's revenues declined by 1.2% in the 1st quarter to $11.6 billion. This IBM Tech services restructuring will be watched closely by Indian IT and IBM's competitors. Moffat hopes to attack the IT tech services business with a new format to improve productivity and reduce costs, and bring IBM' strengths such as research capabilities to bear. The format is being a virtual factory with competency centres of excellence across the globe. The question is can Moffatt pull this off and convince a bureaucratic large organization to overcome inertia and do things differently. Especially as Indian IT is smaller and not yet affected by Big Company Syndrome. What Moffatt is attempting to do is to create a virtual global factory with specialized centres of compency in different global locations so that work can be transferred from one location to another- much as we see in the automobile industry- based on who does best what at what cost. Nilekani of Infosys, says American competiitors are "seeing it as a compelling threat after years of putting their head in the sand." They are responding to megatrends but not fast enough, according to Business Week. This may be attributable to the fact that Indian IT is younger, smaller, faces more competition inside India, and is more agile for these reasons compared to an IBM or an EDS. Hamm points out that IBM is shifting to a new posture as a globalized business, one that puts behind it its days as a multinational company or MNC, no more MNC geographically based independent country businesses, not an outsourcer as frequently assumed when IBM shifted some jobs overseas recently. The new IBM is an organization that builds on competency centers across the globe with concentration of skills and talent in different locations worldwide. It uses the competency centres to pull together the best people and sequence of operations to meet customer needs. ...

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Samuel Palmisano on the internationalization of IBM getting into 50 developing economies in the world that have great potential in the years and decades ahead and positioning IBM early on to take advantage of the growth by helping build infrastructure, education, and becoming a real partner for these countries and building a talent pool in these countries and building human resources, r&d capabilities. Countries like Egypt where IBM is growing fast and which has significant potential in addition to India and China. And building local centres for Brazil, the Middle East, Latin America, Africa and Eastern Europe. Countries like Bulgaria and Vietnam.

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Service oriented tech companies or even software companies selling it as a service with monthly checks from customers like Saleforce, are doing much better than vendors of tech equicpment, hardware or software. WIth credit so tight, and banks unwilling to lend making capital investments is so very difficult whereas sending out amonthly check for a service, which is an operating expense, is considered quite doable. One startup selling networking gear even got a request for no-interest financing from a potential customer, which it finds itself in no position to undertake.

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Ways in which PC's are sold in China and India. Close touch and eye to eye retailing across as many cities as possible through a large as possible retailing network is the way the Chinese and Indian market is described. But HP which lags Lenovo in China is the leading computer seller in India so there may be other things and factors at work. Still the markets in poor developing countries are going to be quite different in cultural and regional makeup and their needs may be quite different in what is most important to customers and what companies must do to respond to these needs to get established.

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Revenue is stagnant but IBM is increasing earnings per share by increasing margins and profits in its services and software business. The software business alone generates 43% of the company's profits. Services business accounts for 57% of its revenue. IBM also continues to expand in emerging markets making it possible for IBM to reduce the effects of cyclical swings in the economy. IBM shares are up 25% in the year to March 2012.

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The increase of H1-B visas to 180,000 in legislation was not taken up in the House. The executive order addresses low skilled immigrants, but does not take up the issue of increasing H1-B visas. Technical hurdles are reduced and overall the impact on outsourcing firms in India appears to be minor, say experts.

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IBM's sales increased in the 4th quarter 2007 by 10% to $28.9 billion and profits by 24%. What is behind this surprisng result when the US economy is seeing recession conditions and tech spending is affected? IBM's globalization strategy is paying off, it is no longer dependent on the US economy. Even to a much larger degree than companies like HP and Intel which get more than half their sales abroad, IBM has recently pursued an aggressive internationalization strategy. Even more than most companies seeing globalization affect the way they operate and expanding aggressively overseas- including companies like GE which see great scope in infrastructure spending in Asia- IBM has pursued internationalization with a vengeance. It has focussed on India, and there its growth has been breathtaking, taking talent away from Indian software companies that only recently were eating IBM's lunch. See the recent link on this. Today IBM has 73,000 employees in India. As the Indian ruppee has strengthened and other currencies aborad strengthen vs the US dollar IBM benefits from currency gains. Note that half of the revenue gain came from currency gains. This exaggerates even more the gains in getting sales and talent overseas. Whats next in IBM's plans? IBM will invest $1.6 billion in the next stage of emerging market expansion in Ukraine, Vietnam, Ecuador, Venezuela, Poland and the Czech Republic. The selection of countries is significant. Ukraine, Poland, And Czech Republic are attractive places for foreign investment and so is Vietnam. Analysts see this level of globalization of sales leading to a different response to recession type conditions in the home market. Instead of across the board cutbacks tech companies will be selective in their cutbacks. In many ways IBM leads the way and a pattern is being set for the whole of US business.The auto industry that emerges in the next few years will tend to look more and more like these tech companies with half or more sales generated abroad, and similiarly for other industries. ...

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As HP separates into two separate companies that can be focussed and nimble, CEO Meg Whitman says that it has been a difficult road for HP. The new organization will have a lower cost basis by making job cuts as HP sales shrink- about 30,000 additional job cuts will be made in addition to the 55,000 announced earlier, mostly in enterprise services as the outsourcing operations have declined. HP sales and profits have declined with profit of $8.76 billion in fiscal 2010 on $126 billion in sales dropping to $5 billion in profit on $111.5 billion sales by fiscal 2014. Meg Whitman, CEO, says this should complete the changes and set the business up for future growth in new business areas. She also says HP has not done anything stupid in the last 4 years, alluding to the losses on the ill advised Autonomy acquisition. A big shift is being made in the Enterprise Services Group by setting a rule that no single account should be more than 10%- in 2013 just 3 accounts made up 65% of operating profit. One area of growth is cloud computing related business where it sees revenue growth of 20% for the next couple of years. Other areas include data analytics....

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Four questions Palmisano emphasized during the period when he led IBM from 2002 to 2011. Palmisano joined IBM in 1973. They were- why should someone spend money on the company's product or what is unique about the company, why should somebody work for a manager, why would a country let you operate there, and why would someone invest his money in your company.

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Rupee has risen by 9% so far this year in 2007, to 40.58 to the US dollar. The Reserve Bank of India, India's central bank has so far not intervened in the markets to slow its rise. Will it affect exports? Its not expected to have much impact on outsourcing of tech and IT work as competition from Vietnam, Philippines and rest of Asia is still weak. Manufacturing exports could be affected. Merchandise exports went up by about 9% in March 2007. The RBI has not intervened because of efforts to restrain inflation, and bring it down from over 5% to drop below 5% as imports become cheaper.

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IBM's two decade long push into services, software, business solutions and now cloud computing. The process began with the declining demand for mainframe computers in the 1990's. IBM has accomplished this through acquisitions, a shift in internal focus, and building a globalized workforce.