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Gretchen Morgenson on the Problems at G.M.
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Morgenson looks at the aspects of GM's culture that led to the recall crisis of 2014. She looks at the lack of accountability in a culture where managers were more concerned about preserving and protecting their own positions and less concerned about doing the right thing. The culture became ingrained over time to the point that there were terms referring to the way managing is to be conducted in the company- a "GM nod" referring to an action plan where everybody says OK but plans to do nothing, a "GM salute" where people crossed their arms and pointed to others meaning the responsibility is some one else's. Training about writing on safety issues required employees to write "smart" by not using words such as "problem" or "defect" and using instead "issue," condition or "matter."
The link between GM's culture and the failures in the ignition switch recall
06/02/2009
Morgenson looks at the aspects of GM's culture that helped create the recall crisis in 2014.
Grouped Articles
Gretchen Morgenson on the Problems at G.M.
New York Times 06/07/2014
G.M. Report Illustrates Managers’ Disconnect
New York Times 06/08/2014
New York Times 06/11/2014
New York Times 06/02/2009
G.M.’s Board Is Seen as Slow in Reacting to Safety Crisis
New York Times 09/07/2014
GM’s General Counsel to Retire
Wall Street Journal 10/18/2014
"No place in Michigan"- Morgenson of the NYT on aspects of the culture at GM (General Motors) leading to the recall crisis of 2014
06/07/2014
After the triple bankruptcies in Michigan of GM, Chrysler and the city of Detroit, the lost decade for Michigan and the continuing struggles of young people to find good job opportunities, there is no place in Michigan for the failed cultural practices of the past. Morgenson describes some of the practices at GM that led to the recall crisis of 2014. Other aspects of the same culture led to the bankruptcy at GM. The NYT columnist also takes up the issue for cultural practices in other parts of the country, in the financial industry based in New York- and in London, UK.
Grouped Articles
Gretchen Morgenson on the Problems at G.M.
New York Times 06/07/2014
G.M. Report Illustrates Managers’ Disconnect
New York Times 06/08/2014
New York Times 06/11/2014
G.M.’s Board Is Seen as Slow in Reacting to Safety Crisis
New York Times 09/07/2014
Governance for America- Morgenson of the NYT on aspects of the culture at GM (General Motors) leading to the recall crisis of 2014
06/02/2009
Grouped Articles
Gretchen Morgenson on the Problems at G.M.
New York Times 06/07/2014
G.M. Report Illustrates Managers’ Disconnect
New York Times 06/08/2014
New York Times 06/11/2014
New York Times 06/02/2009
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