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Joel Peterson of JetBlue on Listening Without an Agenda
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Joel Peterson describes how he got his start at Trammel Crow, a real estate developer company, seeing an ad on the bulletinn board at school for somebody fluent in French to go and work in the south of France. He says a big part of his relationships with lenders and partners in the business was about trust. He describes trust as coming from listening from the heart, genuinely interested in what people have to say, not some listening techinque. Its also about you as a person, authenticity, openness, being able to see things as they really are, and being direct. Its listening without an agenda, because any sort of frame in the mind means one is thinking about one's response is to what someone said, and one needs to listen fully and process what someone says to listen well. He describes it as being allowed entry in that person's world, which helps to build trust.
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