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Delta Refocuses On Its Service
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Tags: Current Focus, Airlines,
Delta is focussing attention on upgrading planes and improving customer service. Delta had the highest number of customer complaints in the first half of 2010, according to the Department of Transportation. Delta ranked 14th in on time performance. Delta is upgrading planes with video and TV programs and flat-bed seats. The airline is spending $1.2 billion to upgrade its terminal at JFK airport in New York.
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