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Tim Cook Apologizes for China Customer Service

Wall Street Journal Original article ›

Keywords:


Apple China.

07/08/2010

Apple is going after the Chinese market in earnest in 2010 after a slow start.

Grouped Articles

Apple Faces Dilemma Over Strategy in China

Wall Street Journal 04/24/2013

Digits | WSJ.com/digits

Wall Street Journal 09/11/2013

Apple's 'Low End' Strategy Disappoints

Wall Street Journal 09/11/2013

Apple Won't Go for Broke in China

Wall Street Journal 09/12/2013

Apple, China Mobile Sign Deal to Offer iPhone

Wall Street Journal 12/05/2013

China Deal Gives Apple Big Market to Court

New York Times 12/22/2013

Apple and distribution of the iPhone in China through China Mobile

07/08/2010

Grouped Articles

Apple Faces Dilemma Over Strategy in China

Wall Street Journal 04/24/2013

Apple's Smartphone Market Share Falls

Wall Street Journal 04/28/2013

China Mobile Exercises Sway in 4G Standards

Wall Street Journal 08/15/2013

Digits | WSJ.com/digits

Wall Street Journal 09/11/2013

Apple Won't Go for Broke in China

Wall Street Journal 09/12/2013

Even With a Big Store in China, Apple Remains an Underdog There

New York Times 07/08/2010

World Consumer Rights Day and China CCTV's 315 broadcast on consumer issues in China

03/15/2013

Dun & Bradstreet, McDonald's, Yum Brands, Carrefour, Apple and VW, are some of the foreign companies that come up for review in the consumer rights broadcasts of CCTV. There is a new spirit behind the work of CCTV reporters now that poor service and consumer issues relating to quality of products and contamination in food have been made priorities under the new Jinping-Keqiang administration. China's new leadership is turning its attention to these issues negected in the period of fast growth. Foreign companies operating in China are now expected to maintain the same high standards followed in their home market or come up for review.

Grouped Articles

China Leaves Sour Taste at Yum Brands

Wall Street Journal 07/09/2013

Fixing a Perception Gap for the Underappreciated G-20

Wall Street Journal 08/27/2013

Yum Concedes Missteps in China

Wall Street Journal 10/10/2013

Carrefour of France in Deal to Buy 127 Malls

New York Times 12/16/2013

KFC's Crisis in China Tests Ingenuity of Man Who Built Brand

Wall Street Journal 01/14/2014

McDonald's Says Its Restaurants Got Too Complicated

Wall Street Journal 01/26/2014

The Fair Labor Association and the audits of Apple supplier Foxconn's factories in China

01/05/2008

Grouped Articles

China Factories Try Karaoke, Speed Dating to Keep Workers

Wall Street Journal 05/03/2013

Hon Hai to Add Robotics in China

Wall Street Journal 08/03/2011

The Demanding Off-Hour Escapes of China’s High-Tech Workers

New York Times 07/16/2013

The Rise of a Chinese Worker's Movement

BusinessWeek 06/10/2010

Why Apple and Others Are Nervous About Foxconn

BusinessWeek 06/03/2010

Experts Say Audit of Apple Supplier Foxconn Was Thorough

New York Times 03/30/2012


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