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Deutsche Post Reinvents Services in a Digital World

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Deutsche Post is reinventing itself for the digital world. Germany's postal agency sold off all but 24 of the 29,000 post office buildings. It is located within "partners" buildings, in banks, convenience stores, and in rural areas a shopkeeper or homeowner acts as postmaster. Because of the surge in online shopping Deutsche Post has expanded its package delivery. It acquired delivery provider DHL in 2002. Deutsche Post provides a model for the U.S. Postal Service as it faces a similiar transformation.

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