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To MasterCardâs Retiring Chief, the X Factor is Presence
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Robert Selander, retiring CEO of MasterCard, talks about the questions he asks and what he looks for when interviewing and hiring for jobs in the organization. His experience in multicultural and multilingual environments like Brazil has shown him the value of not judging by linguistic skills alone how knowledgeable and capable a person is. He asks about strengths and weaknesses, and asks how the interviewed person is going to work on his weaker side to be able to overcome these barriers. He looks for chemistry and initiative, the kinds of things that tell him that that person would be right in the infield with him. For leaders he look for how they have brought in talent and pulled the team together to get a real business together from scratch, if it is a new business.
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11/17/2006
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Hikmet Ersek of Western Union, and a Spectrum of Tradition
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To MasterCardâs Retiring Chief, the X Factor is Presence
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