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Maker of Tylenol Explains Actions Taken to Alleviate Musty Smell of Pills
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The McNeil unit of J&J has made serious errors in its response to FDA's warning letter of of consumer complaints about its Tylenol arthritis caplets. Reminscent of the recent problems at Toyota which like J&J had been a leader in product safety and quality, J&J has mismanaged the FDA complaint. In January the FDA sent a warning leter to McNeil that it had failed to investigate properly consumer complaints made since 2008 of a musty odor from the bottles of Tylenol Arthritis caplets. The source of the problem lies in failure of quality control in its manufacturing facilities. McNeil is now conducting a comprehensive review of its quality management systems. McNeil has identified the cause of the smell as the breakdown of a preservative, used to treat wooden transport pallets, that had leached into the products at a company plant in Las Piedra, Puerto Rico.
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Both Toyota and J&J Mcneil unit responded poorly and with long time lags to federal agencies that supervise safety for their products. Both companies took along time to investigate the consumer complaints, one for faulty brake pedal and the other for musty odor from Tylenol Arthritis caplet bottles.
Linked Articles
Maker of Tylenol Explains Actions Taken to Alleviate Musty Smell of Pills
New York Times 03/17/2010
Obama Administration Says It Is 'Not Finished With Toyota'
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