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The forcible removal by aviation police of United Airlines passenger Dr Dao from a flight due to scheduling issues caused a major uproar in social media, with many people saying they will not fly United again. In this report Susan Carey says people close to United say the airline has too rigidly asked employees to follow the rule book, that the problem could have been avoided by airline employees using choices that are not in the manual or rules book. Sources say employees at United can face termination for not following the rules, and deviating from rules is discouraged. Also raised is the issue why the airline employees did not raise the compensation from $800 to something much higher considering the problem being faced, and why higher up managers were not involved earlier. United has lagged behind other airlines in JD Power customer satisfaction surveys.

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Perennial problems and huge losses at United Airlines. Latest a $2.7 billion loss for the second quarter. It is called a "chronically incapable" airline, where nothing comes out right.

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Action United Airlines is taking after the episode of bumping passengers on a flight to Louisville caused public protest in media with live pictures, include offering more financial incentives to passengers to vacate seats on overbooked flights, and setting up new rules for handling such situations. Upto $10,000 will be offered to passengers in travel vouchers. Only safety and security would be considerations once passengers are already on the plane. Other airlines are also taking these steps- Delta has set $9950 as the amount maximum to be offered to passengers as vouchers. Other steps United is taking are special call center for overbooking, and reducing number of overbooked flights, offering $1500 no questions asked for lost baggage. United's Board has also acted by not promoting Mr Munoz, the CEO to chairman, and by making it essential that executives show meaningful improvements in customer experience to get incentive compensation. These steps are a result of the report that looked into the failure at United in bumping passengers who were already seated made by the airline. ...

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United with subsidiaries United Airlines and Continental Airlines had $6.8 billion in liquidity as of June 30, 2014. American Airlines after the merger with US Airways has $9.4 billion unrestricted cash by July 2014. Mr. Parker, the CEO of American, plans to prepay $2.8 billion in debt and aircraft lease payments, place $600 million more than required into pension contributions, and start a dividend and share buyback. Airline consolidation into 4 major carriers, cutting unpofitable hubs and routes, filling planes to capacity, and charging for better seating, snacks and other amenities, are leading to record profits for the U.S. airline industry.

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Spirit Airlines, a no frills airline in the US, files for bankruptcy. It lost $2.2 billion since 2020, almost all the profit made since 2006. It was the result of a lot of things happening at once, problems with Pratt and Whitney engines grounding planes, failed $2.9 billion merger with Frontier another no frill airline, when Jet Blue made a $3.9 billion offer that had less chance to get by antitrust concerns. The 2020-2024 period was one in which people scrambled to travel and the bigger airlines Delta, United, Southwest were in a better position with their international networks, frequent flyer program and credit cards, and more routes and planes to capitalize on this leaving Spirit behind.

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For passengers air travel nowadays is travelling on planes that are often totally booked. This is because airlines are cutting flights. And with fewer passengers after the economic crisis hit, airlines are having a difficult time cutting flights enough to meet the continuing drop in the number of passengers. Before the crisis business and international travel was a good source of revenue, now this is fading as there is more competition on transatlantic routes with about 50 airlines offering flights between US cities and European cities. The liberalization of air travel between the two continents with the 2007 "open skies" agreement is keeping downward pressure on prices. The International Air Transport Association says the number of passengers travelling on business and first class tickets between N. America and Europe was down 18.4% in April 2009, compared with same month in 2008. Traffic between N. America and Asia was down 26%, for the same period. This is hitting Lufthansa ansd KLM-Air France hard, but is helping Easyjet, Ryanair, and Air Berlin. As demand drops airlines will continue to cut capacity, and this will be done by cutting the number of flights on a route and using smaller planes. After all this capacity cutting takes place by September, OAG Aviation estimates that the seats on domestic flights will drop to 66.5 million from a peak of 84 million in 2001, a drop of 21%. Some airlines which rely less on corporate travellers will not see as steep a drop. These airlines are Southwest, JetBlue and AirTran. Airlines that may not survive the effects of the economic crisis, with tight credit and drop in air travel, and volatile oil prices, are United Airlines and US Airways. United relied heavily on corporate and trans-Pacific fliers before the economic crisis. Fitrch Ratings cites this in reducing the credit rating for United to junk status, as well as the heavy debt maturities in 2009 and 2010. In June 2009 United raised $175 million by issuing new debt, but at an interest rate of 17%. At US Airways the combined airline with America West after a$1.5 billion merger is struggling. It has the thinnest cash position of any airline according to a Morningstar research analyst, and may need further borrowing to meet debt payments. With all assets already mortgaged US Airways may have little borrowing capability left....

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The WSJ shows options to travel to Europe from the US for under $200 one way on new budget airlines set up by Iceland (Play airline), Norway (Norse Atlantic Airways), Britain (Condor Airlines), France (French Bee), Italy (Neos). Add in bags and meals and it could run to about $400 one way as you pay for everything else extra. One would travel to that country to locations such as Reykjavik, Oslo, London, Paris, Milan, and connect to other parts of Europe. Flights are from New York, Los Angles, San Francisco, Miami. With fares for Delta, United, and other carriers up significantly this offers another option.

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Delta, United Continental and European airlines face competition from newcomers with lower costs and new fuel efficient fleets. Airlines from the Gulf region, Etihad Airways, Emirates Airlines, and Qatar Airways, are taking customers away from the established airlines on longhaul transatlantic, Asian and European routes.

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A top executive level merger and integration team has been setup for the planned merger of Continental airlines and United Airlines. Under the integration management office which also has been setup there will be five groups for the main functions of the two airlines: commercial, operations, corporate, information technology, and planning for a single operating certificate from the FAA.

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The U.S. Justice Department opens an investigation of the largest airlines, Delta, American, United Continental, and Southwest for collusion in limiting expansion. The major 4 airlines control 80% of the domestic airline seats in the U.S. The 3 major airlines have grown slowly compared to Southwest in recent years. JetBlue and Spirit are also growing faster. Southwest plans to expand by 7% in the 4th quarter. U.S. airline domestic seats show slow growth since 2010, with growth picking up in 2015 over the prior year to 3.5% in 2015, according to Innovata. For 2013 and 2014 <0.5% growth in seats, in 2012 decline of <1%, 2011 growth of less than 1%, and slight decline in 2010. During the crisis 2008-2009 airlines cut seat capacity. Price increases have averaged 5% increase from 2007 to 2014 to $391, adjusted for inflation for domestic seats. The U.S. Justice Department investigation will look at "possible unlawful coordination."

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Susan Carey interviews the new CEO of United Continental Holdings Inc, Jeff Smisek. Mr Smisek is a lawyer for the law firm Vinson & Elkins LLP. He brings to this job, which involves negotiating labor contracts and bringing together reservation systems of the two merged airlines, prior experience in the 1995 turnaround of Continental. Smisek was part of the management team that helped turn the airline around. The important things for Smisek is getting the people in the merged airline embrace a positive culture, and this he says begins with honest communications. He is heavily focussed on this part, as he says this is a service business, and employees won't give the best service unless they really want to. Next he is focussed on execution of the integration aspects. And third, what he calls the day to day tackling and blocking of operating the airline. His management style is to get a lot done by walking around and using an informal style, by being direct. He would like to see the airline make money in the tough times and do even better in good times, and invest in people, product and technology....

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Southwest pioneered lower cost domestic travel under founder CEO Kelleher. It did not charge fees for checking in bags and seats were not assigned. This model is now being questioned as baggage fees are generating $1.3 billion at American, $1.2 billion at United and $1 billion at Delta Airlines. Even a smaller airline like Spirit generates $1 billion from baggage fees. Additional sources of income are passengers charged for seat selection. Southwest generates about $70 million from baggage fees and does not charge for seat selection. Southwest sees not charging for baggage as part of its culture and current management is not changing the status quo.

Other problems are that Boeing can deliver only a fourth of the plane Southwest ordered. As a result the airline is facing a crisis and Eliott Investment Management now owning 11% of the company is pushing for change including ouster of the CEO and the Board.

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Competing effectively for passengers on Asia routes and on other global routes is critical to generate 90% of synergy savings for the new American Airlines after the merger with US Airways, says Denning. Winning passengers from Delta and United will require good execution.

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United Airlines has asked Airbus and Boeing to come up with competing bids for 150 new jetliners, an order worth an estimated $10 billion. After the 9/11 bombings, with the slowdown in air travel and the steep losses airlines suffered from high oil prices, its the overseas airlines that made the big orders. The domestic airlines were content to work with an aging fleet. United's move at this time may be calculated to take advantage of the improving credit situation, and the lower prices of steel and other commodities to get better pricing from manufacturers. The thrust of the order is to replace 11 of United's wide body fleet, the Boeing 747,757,767,and 777 model fleet. The average of these planes is 747-13 years, 777- 10 years, 767- 14 years, 757-17 years. See graph. The most crucual conditions United is looking for are financing arranged by the manufacturer that does not use United's cash, and the flexibility to change the order later if market conditions change. United sees this as amove to get good pricing and financing terms now so that when the planes are delvered over time, spread out over several years, the planes would come in just when air travel is picking up with an economic recovery. If it does not get the terms it wants, United may wait. It has already retired half of its oldest planes, the Boeing 737's, with the remaining half due to be replaced by end of 2009. United's competitor American Airlines, announced in fall 2008, that it wants to order upto 100 Boeing jetliners if it can get new agreements with its pilots union. In spring 2009 American speeded up deliveries of 737-800's to replace some of its old MD-80's. Newer aircraft mean better fuel efficiency, and ways to cover routes that are not possible with older aircraft....

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Southwest hedged against oil price increases and has hedges through 2009 at $51 a crude oil barrel. This has proved to be a smart move as it has provided Southwest with a hedge worth over $2 billion with most of the hedges value being realized over the next 2 years. Airline fuel costs are substantial and evey dollar increase in the price of crude translates intoa $80 million increase in the fuel bill for American Airlines. The hedges for the first 9 months of 2007 cost Southwest about $42 million, so its surprising that other airlines, United, Delta, American, Jet Blue and Northwest did not hedge against rising prices. Maybe they thought that at prices of $52 at the beginning of this year why hedge if prices go down to $40. Or they were too distracted by looking for merger options, or pricing options or other things. What will happen now if oil prices keep climbing? Can airlines raise fares. Yes but revenue per mile is'nt going up significantly as the mix of seats changes with price increases, more of the lower priced seats are sold than the higher priced ones and revenue per seat has not improved. For example even in an environment where 6 industry fare increases ocurred in the 3rd quarter Southwest average ticket price for that period was $105.37 only 62 cents higher than the previous year. Southwest now hopes to gain in this cycle as the other airlines may scrap some routes or ground some planes and Southwest can expand in those areas. ...

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Employee acceptance of pay cuts is a way to avoid large layoffs. Here Southwest Airlines tries this approach and says it can prevent furloughs and layoffs by doing this till the end of next year 2021. Culture makes a difference. United and American Airlines announced 32000 job cuts. Southwest has never furloughed or laid off employees and has pledged to avoid this from happening in 2020.

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United Airlines incurred a loss of $779 million in the third quarter of 2008 largely because of a$519 million charge to reflect the declining value of its hedging contracts for jet fuel. SOuthwest said it lost $120 million, its first loss in 17 years, because of its own charge of $189 million for hedging contracts declining value. Without htis Southwest would have earned $69 million.

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United Airlines stock sank 37% this day, thats a large drop, as United large first quarter loss of $537 million was discussed by United's CFO with analysts. Analysts raised questions about United's ability to meet its debt covenants as fuel prices continue to rise. They reached $119 a barrel. The CFO Jake Brace said there were currently no problems but given weak growth in airline revenue and rise in fuel prices he said "its difficult to predict whether we will have an issue or not."