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A focus on customer service and low prices at Amazon
08/12/2013
Bezos has some desks made from repurposed doors to remind employees of the importance of frugality. This is similiar to the frugal approach of Wal-Mart founder, Sam Walton, who made his business grow by passing on every bit of saving to customers and running a sharp frugal operation. Walton also paid a keen attention to incorporating new technological capabilities in the retail business, which made Wal-Mart a leader in the way it managed its inventory and responded to customer demand. Amazon has grown with similiar leadership qualities.
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