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Vanguard’s Die-Hard Customers Have a Message for New CEO: ‘The Service Is Abysmal’

WSJ Original article ›
LyrArc Article Gist
Rapid growth and higher costs have led Vanguard to slip in customer service in recent years. WSJ looks at customer complaints about Vanguard service. Vanguard offers low cost index funds and is the largest company in this business. A new CEO is expected to tackle this issue.



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