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Meditations on a Cure
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Sharing insights into customer relationships from Varian Systems which makes ultra sound scanners that help in detecion and treatment of cancer. The first insight, you exist to solve a customer problem, it does not mean that something is broken. Second insight if you solve the problem even if the customer has been righteously angry with you, you likely have a lifelong relationship. For breakdown of scanner machines in hospital settings, he has another insight- my rule has always been first to fix the machine as quickly as possible and worry about the money later. This must build trust, and likely builds a strong relationship just from the memory of what you have done and the trouble you have taken.
We took a different way to help millions around the world build educated informed mindsets that affects and shapes their lives. For a future that is open, global and digital, with everyone having access to high quality information. We believe in the renewal of America, renewal of Europe, the renewal of India, the rest of Asia, Latin America and Africa. The renewal of our supply chains, health, education, infrastructure, as we rebuild our countries after the pandemic. Literacy and knowledge we believe cannot thrive and grow in a world of web bots, web crawlers, or AI. This requires human curiosity, human learning, and human imagination. We take as inspiration the saying- “One has to be free, and as broad as sky. One has to have a mind that is crystal clear, only then can truth shine in it.” Every contribution whether big or small is precious- in this crisis and ahead.
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