LyrArc Article Gist
Customer rage is on the rise especially in the airline and hospitality industry in 2022. Dealing with it the right way is so important for airlines. Listening is very important. Saying I can't do anything about it, or asking people to just put with whatever is happening is the wrong way to handle it and can only make things worse, say experts. Airlines that show disrespect now may find that customers remember this for a long time and avoid such discomfort in the future.
Customer rage is on the rise especially in the airline and hospitality industry in 2022. Dealing with it the right way is so important for airlines. Listening is very important. Saying I can't do anything about it, or asking people to just put with whatever is happening is the wrong way to handle it and can only make things worse, say experts. Airlines that show disrespect now may find that customers remember this for a long time and avoid such discomfort in the future.
