Fred Hassan describes his approach to managing from his years at Sandoz, and Schering-Plough. He describes "passive-aggressives," as a category of people at meetings about change who are the ones most likely to scuttle any efforts to make changes. This group tends to provide what appears to be passive support but are keen on blocking the effort at every opportunity. Hassan takes a hands on approach. He was head of Sandoz in Pakistan, where he improved performance before heading the European operations of Sandoz.